Support

How to get help with Refer2Bundle (website and mobile app).

Contact

We use this address for account issues, order problems, billing questions, and privacy or data requests.

WhatsApp (complaints & urgent issues): 233596244221

Response times

We aim to respond to email within 2 business days. Complex cases (e.g. payment investigations) may take longer; we will acknowledge receipt when possible.

Support hours

Our team monitors channels during: Monday – Sunday, 6:00 AM – 9:00 PM (GMT). Messages outside these hours are queued for the next available period.

Before you write

To help us resolve your issue quickly, include where applicable:

The email address or phone number on your account;
Order or transaction reference, amount, and approximate time;
What you expected vs. what happened (screenshots are helpful);
App version and device type, if the problem is in the mobile app.

Account & data

Privacy: Privacy Policy · Deleting your account: Account deletion

Bug reports & feedback

We welcome reports of bugs or confusing flows. Send details to support@refer2bundle.com; we cannot guarantee a reply to every suggestion but we review feedback regularly.